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Frequently Asked Questions
No, you don't need to enter your card details to submit your application. However, we recommend you upgrade your account if your application is approved so you can take advantage of all the features on workstream.
Sure! You'll always have a choice between staying on your paid plan that comes with a subscription or downgrading to a “Free" account. But keep in mind that all team members (if any) will be removed from your account and all other premium features you’ve been enjoying will be deactivated.
Each plan comes with every feature that is listed above. However, if you feel we might be missing something or you have trouble finding a functionality you need, send us an email.
We accept Visa, Mastercard, American Express, Discover through Stripe. Additional payment options, including wire transfer, are available for larger freelance teams with 20+ members and an annual payment.
No. We do not offer discounts at the moment. But we will in near future
All freelancers on the free plan get an email support. Paying freelancers uses the ticket and live chat to talk to support. Our typical response time for paid freelancers are within 10 hours while freelancers on free plan takes up to 3 working days.
We do not issue a refund. However, we can migrate your account on our 14 days free trial. This will help you make a better-informed decision before proceeding.
As the root member, you can either remove or deactivate your team members while keeping their data for reporting. You can also move them to archive. We do not charge for archived team members.
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